Did you know that lease agreements are probably the most personal contracts you can sign? Not only do they create a two-way street of continual rights and duties, but landlords also allow people to set up their lives in a personal place: the landlord's property.
A lease agreement's personal nature means that the relationship between a landlord and their tenants affects financial success and emotional experience. As a result, improving tenant relations will also directly improve your business dealings. Find out how in this brief guide!
Offer Clarity and Transparency From the Start
People inherently prefer it when you're clear and honest with them. A rental relationship starts with a clear and unambiguous lease agreement. Be sure to express all your expectations and desired obligations openly and as clearly as possible.
If you're already in an uneasy relationship with tenants, have a meeting where you and they discuss everything openly. An honest reset-button conversation can significantly improve tenuous situations, especially if there's verbal communication.
Enforce Your Terms Consistently
Some landlords fall into the trap of thinking that enforcing a penalty will damage their tenant retention strategies. This is not the case.
Not enforcing rules and penalties can make tenants feel insecure. The idea that you're willing to stray from the agreement creates a situation where the tenant no longer understands your expectations. If your tenants agree to particular terms and conduct, hold them to it.
Friction may also arise when you let out multiple units in the same complex or building. Often, disputes between tenants can turn into disputes with the landlord. Boost your rental community relations by applying your rules consistently to all residents.
Respond to Everything Quickly
Responding quickly to all communications is one of the most straightforward tenant satisfaction tips that yield excellent results. Even a simple "I have received your email and will sort things out ASAP" can go a long way toward helping you keep great tenants.
If your tenants ask for something you can't do immediately (e.g., maintenance requests), give them a timeline to help manage their expectations. You don't have to make grandiose promises of speed; a ballpark estimate is good enough.
Tenant Screening
Our last advice is to implement a robust tenant screening process for new tenants if that's something you don't do. Tennessee law allows you to assess tenants' backgrounds in many different ways.
You do, however, have to handle tenant screening by the book. Outsourcing your screening to Hopkinsville property management services is an excellent way to ensure you follow the law.
Boost Your Tenant Relations Today
Strong tenant relations can ease your life as a landlord. You're guaranteed less hassle, and you boost the chances of lease renewals (benefiting you financially).
Relationships are built on trust, honesty, and transparency, and the lessor-lessee relationship is no different. Respond quickly and openly to communications, and be sure to stick to your agreement (even the penalty clauses). You can also pre-emptively manage relationships with good tenant screening.
If you want the best tenant screening service and landlord advice in Hopkinsville, you should partner with PMI Eagles. Contact us today and get property management help backed by two decades of experience.
